- Purpose of Operational Policy
4-1. Table for Recovery Support Standards
Policy | Restoration | Details |
---|---|---|
Deleted account | X | If past 15 days grace period, personal information is deleted and cannot be restored |
Accidentally deleted character | O |
- Once per year per account - Restored to the character information at deletion - If a character of same name exists, character name is randomly changed and restored - Cannot be restored if there are not enough character slots - Cannot restore characters below level 10 |
Accidentally deleted item | O |
- 3 times per character per year - Can only be restored within 15 days of item deletion - Limited-time item can be restored according to the time left at deletion - Event period items cannot be restored |
Item accidentally purchased from NPC shop | O |
- Accidentally purchased or exchanged item through the NPC shop is restored (All methods of purchase/exchange including in-Game currency, special currency, etc.) - Cannot be restored if the purchased item is sold/deleted/changed. |
Accidentally dismantled item | X | - Cannot restore contents that are determined randomly by dismantling items |
Item purchased from the cash shop | X | - |
Item accidentally gifted from the cash shop | X | - |
Losses due to fraud | O |
- Item is recovered if the fraud is clearly identified through in-game records - Once per account per year - If the item in question has been exchanged/sold/changed, the resulting items are recovered - Cannot be restored if the item no longer exists due to deletion or for other reasons. ※ Losses due to fraudulent cash transaction or fraudulent item distribution is not subject to recovery. |
Items used to enhancement | X | - |
Items past storage period | X | - |
Items accidentally given to another character | X | - |
Items sold through auction | X | - |
Fees occurring due to accidental registration at the auction | X | - |
Losses due to account theft | O |
- In principle, the lost items are returned - If the items have been changed due to sale, enhancement, or extraction, the results are returned |
Quest progress level | X | - |
Mistake in quest reward selection | X | - |
Event or reward item | X | - |
Restoring a dismissed guild | X | - |
5-1. Website Usage Restriction Standards
Violation | First Offense | Second Offense | Third Offense | Fourth Offense |
---|---|---|---|---|
Forum Rule Violation | Post/comment deletion (Warning) |
Banned from writing (7d) |
Banned from writing (30d) |
Banned from using the Forum |
- Restriction Types
6-1. Table of Restriction Standards
Violation Category | Violation Details | First Offense | Second Offense | Third Offense |
---|---|---|---|---|
Account Theft | All acts that cause damage, such as to account information, by unauthorized access of a different Member’s account | Permanent Ban | ||
Account Trade | All acts of trading account for gaining money or goods위 | Permanent Ban | ||
Payment Theft | All transactions, such as service usage fees, by unauthorized access of other’s transaction information | Permanent Ban | ||
Identify Theft | Any act of creating an account using a different person’s personal information. | Permanent Ban | ||
Creating illicit programs |
[Creating illicit programs] refers to the following. (1) Any program, machine, or device that allows for each case of Use of Illicit Programs (2) Act of editing or adapting the client or server or program |
Permanent Ban | ||
Use of Illicit Programs |
Any act of using computer program, machine, or device that defeats the Game’s technical protections
or normal operation ▶ If one computer uses illicit program on multiple accounts, all accounts will be face Restrictions. |
Permanent Ban | ||
Fraud | All acts of illicitly gaining in-Game currency, account, etc. by deceiving other Members |
Temporary Ban (1y) |
Temporary Ban (1y) |
Permanent Ban |
Fraud attempt |
Any attempts at [Fraud] ▶ If [Fraud] is attempted with other violation, permanent ban is possible. ex) Attempting [Fraud] while impersonating a GM or Way2Bit Employee |
Temporary Ban (180d) |
Temporary Ban (180d) |
Permanent Ban |
Unauthorized cash transaction | All acts of trading in-Game currency for cash or goods |
Temporary Ban (30d) |
Temporary Ban (30d) |
Permanent Ban |
Gambling | Betting things. such as item, and having chance provide certain individuals with profit and cause losses to others |
Temporary Ban (30d) |
Temporary Ban (30d) |
Permanent Ban |
Abusing bugs |
[Abusing bugs] refers to the following. (1) Using errors in the Game or service to harm other Members or acquiring gains. (2) Using errors in the Game or service to affect the Game’s balance or system ▶ All gains acquired through bugs will be recouped. ▶ If bugs are abused repeatedly, multiple users were targeted, or serious damage has occurred to the game’s economy or system, the account may be permanently banned without warning. |
Temporary Ban (30d) |
Temporary Ban (30d) |
Permanent Ban |
Disrupting Game operations |
[Disrupting game operations] refers to the following. (1) Interfering with in-Game administrator or disrupting an event (2) Repeatedly registering one-to-one inquiries for inappropriate reasons. |
Temporary Ban (30d) |
Temporary Ban (30d) |
Permanent Ban |
Disrupting Game Play |
[Disrupting Game play] refers to the following. (1) Disruping Game play by making other Members uncomfortable (2) Acts such as insults, slander, threats that harass other users. |
Temporary Ban (30d) |
Temporary Ban (30d) |
Permanent Ban |
Use of inappropriate names | Using names that are immoral, harm positive game culture, or break relevant laws or regulations |
Temporary Ban (7d), name change |
Temporary Ban (7d), name change |
Temporary Ban (15d), name change |
Disclosing others’ personal information | All acts of disclosing others’ personal information without consent | Permanent Ban | ||
Impersonating an administrator | Creating confusion with a name similar to the company, Game affiliate, or GM |
Temporary Ban (180d) |
Temporary Ban (180d) |
Permanent Ban |
Spreading false information |
Confusing or harming others by spreading information that has not been verified (bug, update,
etc.) ▶ If the information is seen to have serious harm to the in-Game balance or the system, the account may face immediate permanent ban. |
Temporary Ban (30d) |
Temporary Ban (30d) |
Permanent Ban |
False reporting |
[False reporting] refer to the following. (1) Falsely reporting in order to harm other Members (2) Falsely reporting to disrupt GM’s game operations |
Temporary Ban (15d) |
Temporary Ban (15d) |
Temporary Ban (30d) |
Bot farms | Using the game with multiple accounts for illicit gains, or violating Agreement and Operational Policy as a group | Permanent Ban | ||
Use of inappropriate language |
[Use of inappropriate language] refers to the following. (1) Use or swear words or profane language (2) Use of obscene or explicitly sexual language or action to harass others (3) Use of derogatory language against certain region, religion, race, or disability (4) Making real-life threats or other words or actions that make others fearful (5) Other expressions forbidden in the agreement or language that causes others to feel discomfort |
Warning and usage restriction | ||
Chat Abuse | Intentionally repeating the same message in chat | Warning and usage restriction |
Last Modified: August 26, 2020